en

Login

Sign Up

After creating an account, you'll be able to track your payment status, track the confirmation and you can also rate the tour after you finished the tour.
Username*
Password*
Confirm Password*
First Name*
Last Name*
Email*
Phone*
Country*
* Creating an account means you're okay with our Terms of Service and Privacy Statement.

Already a member?

Login

Tour terms & conditions

When making a booking with Jungle Boss Tours please kindly read these terms and conditions carefully and you need to agree in full to our following conditions for you own and on behalf of all persons in your party as well.

Quoted Prices: All prices are valid until 31st December 2019 and are net prices, quoted in Vietnam Dong. Payment in Vietnam Dong is to be made equivalent to the amount in United States Dollars at the official exchange rate of the Vietcom Bank at the time of payment. Our prices are generally per person for all adventure tours except for promotions.

Reservation and Payment: Upon making reservation, our Sales team will follow up within 24 hours via email with a confirmation invoice and payment request. We require full payment settled within 72 hours since your booking is reserved. In case, you book less than 03 days prior to tour departure day then full payment will be required within 24 hours after you receive email confirmation. If final payments are not received on time without reasonable reasons, Jungle Boss may cancel the reservation.

Cancellations and Amendment Policy:

For one day tour
A. No cancellation fees apply if booking cancelled 3 days before tour departure day.
B. If booking cancelled within 3 – 1 day prior to tour departure, 50% total booking amount will be charged.
C. If booking cancelled 24 hour prior to tour departure, 100% total booking amount will be charged.
D. Amendments possible for all bookings up to 3 days before tour departure and subject to availability.
E. Cancellation and amendment must be written and confirmed via email to be applied.

For 2 – 3 day tour
A. No cancellation fees apply if booking cancelled 7 days before tour departure day.
B. If booking cancelled between 7 to 3 days prior to tour departure, 50% total booking amount will be charged.
C. If booking cancelled 3 days prior to tour departure, 100% total booking amount will be charged.
D. Amendments possible for all bookings up to 15 days before tour departure, subject to availability.
E. Cancellation and amendment must be written and confirmed via email to be applied.

If for any reasons clients are turned back while on tour or if they must quit the expedition, all tour costs will be forfeited without further compensation. Our tour guides reserve the right to decide if someone needs to be turned back at any time if they feel someone poses a safety threat to themselves or others. One more thing that Refunds will be given in full for all tours if we have to cancel tours due to bad weather conditions.

Liability and Insurance

Jungle Boss accepts no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, weather or causes beyond its control.
Travel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.

Passengers’ Information

Client is requested to submit all passenger details at least 24 hours prior to tour departure day (Full name, Date of birth, Gender, Nationality, Passport number, Vietnam visa expiry date, Contact number) since we must provide to local police for registration before accessing any area that we conduct tours.

Responsibility: Jungle Boss require all customers who join in our adventure will be fully aware of detailed day-to-day itineraries with detailed adventure level, fitness level required. If customers are found not ready for the trek due to lacking of pre tour information by Travel Agents, customers will be returned without refund. No amendment or tailor made program are allowed without our approval.

Compensation: You are fully aware that you are travelling in an area that is remote and subject to unusual climatic conditions. Should Jungle Boss Tours deem it advisable to amend an itinerary, it may do so by varying or completely rerouting any trip. In this case the traveller will make no objection or claim for compensation from Jungle Boss. Compensation should be made through your insurance company.

Tour Departure: All join-in tours require a minimum number of guests to depart and your booking will not be confirmed if the minimum number of guests is not reached. Jungle Boss reserves the right to cancel any tour should the group size fall below the minimum numbers required. Alternative dates will be made available. Should this option be unacceptable, a full refund of all payments will constitute full settlement.

Tour Guide Authority: Jungle Boss reserves the right to decline, accept, or retain any person as a member of any party at any time. Travellers agree to accept the authority of the Jungle Boss tour guide and staff and follow all cave and trekking rules. Jungle Boss will not accept responsibility or liability for any traveller who contravenes any laws or regulations of Vietnam.

Adventure Tours: It is a fundamental condition that you acknowledge that we operate adventure tours, which require some flexibility on your part as the itinerary may change due to any number of reasons; safety, weather, etc. The day-to-day itinerary is to be taken as a guideline only and not a contractual obligation. When trekking in remote areas you are advised to reserve extra days to allow for some delays to avoid frustration and inconvenience. Jungle Boss will not be responsible for any costs associated with booking alternative travel arrangements, flights, visas etc. if there are delays to the scheduled tour.

Minimum Age: We do not accept children under the age of 6 on National Park tour and less than 8 years old on other adventure tours due to safety, trekking speed, group dynamic, etc. Or we highly recommend you book a private tour if have children that to ensure of privacy and comfort. We do not accept children less than 6 years old on any tour for any reason.

Fitness Level: You must be in good physical health before attempting any tour with Jungle Boss. It is vital that participants with pre-existing medical problems or conditions make these known to Jungle Boss. If we discover that you have a medical condition which you have not disclosed to us (particularly a condition which would affect you on tour) or if you lie on your medical form in any manner, we reserve the right to cancel your tour without refund at any time. If your medical status changes at any time after you sign up, it is your responsibility to inform us immediately. Medical and evacuation expenses are the responsibility of the participant. It is important that you consult your doctor regarding vaccinations and other medical requirements before you depart. If you cannot complete any section of the tour due to lack of physical ability you will be turned around at your own cost.

Privacy: Jungle Boss respects your privacy. We will only collect personal information that is relevant to your travel arrangements. We will protect the privacy of the information you provide us and only pass it to third parties such as hotels and local authorities when that information is necessary to full-fill your travel arrangements. In providing this information to us, you consent to Jungle Boss using this personal information for the purpose of making and completing arrangements with related services.